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20,000 journeys made with MK Connect since April

A more efficient, cleaner and greener way to get around Milton Keynes has already attracted nearly 2,000 passengers completing over 20,000 journeys.

In April MK Council launched a new demand responsive transport system (MK Connect) to integrate with its existing network and make public transport available to anywhere in the borough. MK Connect vehicles are currently picking up around 600 riders each day and taking them to their destinations.

The new service works alongside the existing commercial bus network. If a journey can be completed via an existing local bus route, the MK Connect app will automatically direct customers to that bus rather than the new service.

Journeys can be booked via an app or over the phone. Journeys are not restricted to bus routes. The new service ensures passengers are collected and dropped off within 400m (walking distance) of their location and destination, although it is usually less.

Cabinet Member for Climate Change and Sustainability, Cllr Jenny Wilson-Marklew said: “MK Connect is proving to be an increasingly popular way for people to get around the city. We’re pleased with how the new service has integrated with existing commercial routes, so only journeys that can no longer be made by bus are being transferred to MK Connect.

“As a frequent user of the service myself, I know MK Connect is providing a much more efficient and cleaner way to travel for our residents.”

The service was rolled out in April and is in line with the Government’s expectations for an integrated network as part of the national bus strategy. MK Connect has replaced underused subsidised bus services that were paid for by MKC.

Passengers using a wheelchair or who have a disability are matched with a fully accessible vehicle, and the service is accessible to passengers with vision, hearing and other requirements.

For more information about MK Connect and how to download the app, please visit:

If you have a disability and would like it adding to your account please call 01908 252526.

MK Council is working closely with Via who run the service to ensure the best experience for users. Via works across 200 partners in 20 countries to help more people connect to transit.

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