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MK Hospital - The Friends and Family Test is coming to your mobile

Feedback from hospital patients is vital for helping to shape how Milton Keynes University Hospital deliver services in the future.

Just one of the ways they capture this feedback is through the NHS Friends and Family Test (FFT) which was created to help NHS organisations better understand whether patients were happy with the service they received.

Traditionally, the process for capturing this feedback at MKUH was a challenge and they are constantly looking for ways to make this as easy as possible for our patients to complete.

That’s why from Monday 6 September, patients attending a Trauma and Orthopaedic outpatient appointment will be given the chance to take part in a digital pilot. Within 24 hours of attending your appointment, those that are registered with our MyCARE patient portal will have a short survey sent directly to their mobile phone where they will be able to offer their feedback at the click of a button. This survey will be sent as a text message, similarly to the communication patients would typically receive from the MyCARE platform.

The aim of this pilot is to enable as many of our patients to provide as much feedback as possible, in a way that is simple, easy and unobtrusive. If successful, this approach will be rolled out to all outpatient clinics.

Throughout the two weeks of the pilot, members of the patient experience team will be on-hand in the relevant clinic areas to help and provide support.


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