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Think Before You Dial! Online Police Reporting

Did you know that you can report crimes online before picking up the phone?

When you do find yourself in need of contacting the police, do you know the best way to get in touch with us?


999 should only be used in emergency situations; when a life is in danger or a crime is happening right now. To speak to the police about anything else, you should call 101 or did you know you can contact us online.


Go straight to the page you need:


Report a crime

Report a traffic collision

Say thank you or make a complaint

Contact a specific officer

Contact us about something else

Update an existing crime report


What is online reporting?


Online crime reporting has been introduced to offer another option to victims of crime when reporting a crime or incident where an urgent police response is not required. Examples of crimes and incidents that can be reported online include:


- Criminal damage and vandalism

- Thefts from a vehicle

- Thefts of a mobile phone

- Shed, garage and outbuilding burglaries


You should try to include as much information as possible about the crime. The more information you are able to provide, the better chance we have of being able to investigate and achieve justice for you. Think about what might be useful to an officer when they receive your report.


Why use online reporting?


Online reporting allows you the freedom to report non-emergencies at a time that is convenient for you. It means you are able to spend some time writing in your own words exactly what happened and there is no need to wait for a member of our staff to become available to take your call.


We understand that reporting a crime can be a difficult process, so the online reporting service is designed to make it a little easier and more convenient for you.


How we will deal with your report


Once we have received your report, our Contact Management staff will aim to assess it within 24 hours. This is not an automated service – each report will be dealt with by an experienced call handler. You will be contacted via email to confirm what we have recorded and to let you know if there is further work to be done following your report.


Any personal information submitted as part of your report will only be held for policing purposes, in accordance with the Data Protection Act 2018. Please read our Privacy notice.


What happens after you report a crime?


The circumstances around every crime are unique, so the way we investigate each one can vary, but we treat reports of crime seriously and investigate each with impartiality. Every investigation will start with the same basic steps to make sure we gather all the relevant information and keep you informed.


Find out more about the investigation process and possible outcomes.

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